Station Manager/Operations Manager (Logistics &Passenger Services)
Morrisville,, NC
Full Time
Experienced
Position Overview
Guardian Professional Services is seeking an experienced, organized, and professional Station Manager / Operations Manager to lead our operations at RDU Airport. This is a hands-on leadership role responsible for day-to-day management of staffing, service performance, scheduling, timekeeping oversight, administrative compliance, and maintaining a high standard of service for both employees and our client partners.
Our operation at RDU is centered around wheelchair passenger assistance and baggage support services, and we are looking for a leader who understands fast-paced logistics environments and can maintain structure, accountability, and consistency across all shifts.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Professional Expectations
This role is part of a carefully planned leadership transition and requires the highest level of professionalism, maturity, and confidentiality. The selected candidate must demonstrate strong judgment, reliability, and the ability to uphold Guardian’s standards while strengthening overall station performance.
✅ References will be required and verified as part of the hiring process.
Compensation & Benefits
How to Apply
Interested candidates should submit their resume and references for review. Qualified applicants will be contacted for an initial phone screening, followed by an interview process.
Guardian Professional Services is seeking an experienced, organized, and professional Station Manager / Operations Manager to lead our operations at RDU Airport. This is a hands-on leadership role responsible for day-to-day management of staffing, service performance, scheduling, timekeeping oversight, administrative compliance, and maintaining a high standard of service for both employees and our client partners.
Our operation at RDU is centered around wheelchair passenger assistance and baggage support services, and we are looking for a leader who understands fast-paced logistics environments and can maintain structure, accountability, and consistency across all shifts.
- Oversee daily operations including staffing coverage, shift execution, and performance standards
- Lead frontline supervisors and employees with structure, coaching, and accountability
- Manage labor planning and create schedules to meet operational needs across all shifts
- Maintain ADP timekeeping processes including timecards, attendance tracking, payroll approvals, and basic reporting
- Ensure operational readiness and consistent execution (including weekends and holidays as needed)
- Maintain strong client relations through professionalism, responsiveness, and consistent service delivery
- Manage employee relations: coaching, corrective action, conflict resolution, and performance improvement plans
- Maintain administrative documentation including reports, compliance logs, training records, and operational paperwork
- Communicate directly with the Director of Operations and follow chain of command appropriately
- Support recruitment needs including reviewing applicants, conducting interviews, assisting in hiring decisions, and onboarding coordination
- Understand and apply Guardian’s technology platforms, including employee applications, scheduling tools, reporting systems, and technology related to wheelchair operations and service tracking
- Ensure policies, safety standards, and operational expectations are followed at all times
- Minimum 5 years of operational management experience in a fast-paced, service-driven environment
- Examples include Amazon, FedEx, UPS, warehouse/logistics, hospital operations, transportation, packaging/distribution, aviation operations, or similar high-volume operational settings
- Strong leadership presence with the ability to manage teams, drive results, and hold employees accountable
- Solid understanding of scheduling, attendance management, and timekeeping oversight
- Working knowledge of ADP (or similar timekeeping/payroll platforms) preferred
- Tech-savvy and highly organized — must be proficient across Microsoft platforms, including but not limited to:
- Microsoft 365 / Office Suite
- Outlook / Teams
- Excel / Word
- SharePoint / OneDrive
- Ability to learn and operate additional technology platforms used for daily operations, staffing, and wheelchair service management
- Strong written and verbal communication skills
- Must be able to read, write, and communicate in English clearly and professionally
- Must be reliable, consistent, punctual, and able to perform in a high-pressure environment
- Must reside within 25 to 30 minutes of RDU Airport
- Bachelor’s degree in business, Management, Operations, Healthcare Administration, Logistics, Aviation, or related field (recommended)
- Aviation / airport operations experience strongly preferred
- Experience managing multi-shift operations, high turnover environments, or service-based staff
- Strong understanding of workforce scheduling and logistics planning
- Professional background in healthcare/hospital management is highly valued due to the nature of passenger assistance operations
This role is part of a carefully planned leadership transition and requires the highest level of professionalism, maturity, and confidentiality. The selected candidate must demonstrate strong judgment, reliability, and the ability to uphold Guardian’s standards while strengthening overall station performance.
✅ References will be required and verified as part of the hiring process.
- Salary (depending on Experience)
- Health Benefits
- 401(k) Available
- Paid Vacation
- Career growth opportunities within a national and growing organization
Interested candidates should submit their resume and references for review. Qualified applicants will be contacted for an initial phone screening, followed by an interview process.
Apply for this position
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